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SAP C-TS470-2412 Exam Syllabus Topics:

Topic
Details

Topic 1

Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

Topic 2

Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

Topic 3

Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

Topic 4

Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which of the following are examples of issues that the Service Order Issues app can display directly? Note:
There are 3 correct answers to this question.

A. SLA Issue
B. Contract Expired
C. Negative Margin
D. Not Fully Billed
E. No Confirmations

Answer: A,D,E

Explanation:
TheService Order Issuesapp in SAP S/4HANA Cloud Private Edition, Service (Fiori app) provides real-time visibility into service order problems:
* Not Fully Billed: Displays orders with incomplete billing, a common issue tracked for revenue assurance.
* No Confirmations: Highlights orders lacking confirmations (e.g., time or material), indicating delays in execution tracking.
* SLA Issue: Shows orders breaching service level agreements (e.g., response time), critical for contract compliance.
* Contract Expired: While relevant, this is typically monitored in contract management apps, not directly in the Service Order Issues app.
* Negative Margin: Margin analysis is part of profitability apps, not a direct focus of this app.This aligns with the app's purpose in scope item 3D2 (Service Order Management)."The Service Order Issues app displays issues like Not Fully Billed, No Confirmations, and SLA Issues for proactive resolution." (SAP Fiori Apps Reference Library).

NEW QUESTION # 56
What does the repair order status "Released" mean?

A. The repair object has been scheduled for repair
B. This is the initial status of all repair orders
C. The repair object has been sent back to the customer
D. The repair object is ready to be scheduled for repair

Answer: D

Explanation:
In anin-house repair process, the repair order status "Released" (e.g., REPO transaction type) has a specific meaning:D. Let's dive in.
Released Status:
"Released" (system status REL) means the repair order is approved andready to be scheduled for repair. It's a preparatory step, allowing planning (e.g., resource allocation) before execution begins.
Why Not the Others?
* A:Scheduling happens after release, not indicated by it.
* B:Initial status is "Created" (CRTD), not "Released."
* C:Return to customer is a later status (e.g., "Completed").
Flow:
Created # Released (ready to schedule) # In Process # Completed.
"The 'Released' status indicates the repair object is ready to be scheduled for repair."

NEW QUESTION # 57
Which item categories can you use in service orders? Note: There are 3 correct answers to this question.

A. Delivery items
B. Expense items
C. Sales items
D. Solution items
E. Service items

Answer: B,C,E

Explanation:
In SAP S/4HANA Cloud Private Edition, Service,service orderssupport various item categories to represent different types of activities or materials. The correct answers are:
* Service items (A):Used for billable services performed (e.g., repair or maintenance tasks).
* Sales items (C):Used for selling products or spare parts within the service order.
* Expense items (E):Used to record costs (e.g., travel or external services) that may or may not be billable.
* Solution items (B):This is not a standard item category in service orders; it relates more to solution quotations or configurable products.
* Delivery items (D):These are specific to sales processes (e.g., outbound deliveries), not service orders.
"Service orders support item categories such as service items for service activities, sales items for material sales, and expense items for cost recording."

NEW QUESTION # 58
What is the purpose of creating maintenance planner groups?

A. Mapping a group of persons performing maintenance work
B. Mapping a group of persons planning maintenance capacities
C. Mapping a group of persons planning maintenance activities for technical assets
D. Mapping a group of persons creating maintenance task lists

Answer: C

Explanation:
Maintenance planner groups in SAP S/4HANA Service (and Plant Maintenance):
* Mapping a group of persons planning maintenance activities for technical assets: Planner groups (e.
g., defined in transaction IP02) organize planners responsible for scheduling and managing maintenance plans and orders for technical objects.
* Performing maintenance work: Handled by work centers, not planner groups.
* Creating task lists: A design task, not the planner group's role.
* Planning capacities: Managed via capacity planning, not planner groups.This is part of maintenance planning setup."Maintenance planner groups map persons responsible for planning maintenance activities for technical assets." (SAP Help Portal, Maintenance Planning).

NEW QUESTION # 59
How do you ensure that product-specific prices are applied in a service order based on its assigned service contract?

A. Maintain price lists
B. Maintain contract price
C. Maintain billing plan
D. Maintain price agreements

Answer: D

Explanation:
To apply product-specific prices from a service contract to a service order:
* Maintain price agreements: Price agreements in the contract (e.g., condition type PR00) define product-specific prices, which are copied to linked service orders during creation or item entry.
* Maintain billing plan: Controls billing timing, not pricing.
* Maintain contract price: A general term, not a specific mechanism.
* Maintain price lists: Used in sales, not contract-specific pricing in service.This is part of pricing condition configuration in scope item 3MO."Price agreements in the service contract ensure product- specific prices are applied to service orders." (SAP Help Portal, Service Pricing).

NEW QUESTION # 60
......

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